If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances. There are a number of shipping and delivery options available on eBay, from tracked international shipping to picking up an item in your own neighborhood. Skip to main content. Enter the key words you want to ask for help. A dialog will open as you type your search terms.
Enter your search term to display live search results. Use TAB key to navigate results. If the buyer has paid for the order and the seller doesn't respond within this time frame, we'll close the request and the order won't be canceled. If the buyer hasn't paid for the order and the seller doesn't respond within this time frame, we'll automatically accept the cancellation.
Learn more about how sellers can cancel an order. If the buyer doesn't pay, the seller can cancel the order after 4 calendar days.
Learn more about Resolving unpaid items with buyers. If a cancellation has been initiated but isn't resolved within 30 days, we'll automatically close the request. If the buyer completed payment through eBay checkout and the seller cancels the order, a full refund will be issued to the buyer's original payment method. If payment was not completed through eBay checkout and the seller cancels the order for example, the buyer paid by check or cash , the seller will be responsible for issuing a full refund to the buyer.
Sellers aren't allowed to abuse the order cancellation process. A seller should never cancel an order and select an incorrect cancellation reason, including falsely claiming that the buyer failed to pay. Sellers on eBay may occasionally need to cancel a transaction after an item has been sold. Perhaps the item was listed by mistake or it has been damaged, lost or stolen.
Whatever the reason, the first thing the seller must do is contact the buyer, explain the situation and ask that the buyer agree to cancel the transaction. Then a case must be opened with the eBay Resolution Center within 45 days of the date of sale, and it must be closed within 60 days. Click More actions button. You can find this to the right of the item in the list of recent transactions. It's in the "More actions" drop-down menu.
This will start the order cancellation process. You cannot cancel the order if the buyer has opened an Item not received case or you have opened an Unpaid Item case for the item in question. Select a reason for canceling the order. If the seller requested that you cancel the order, be sure to select that as a reason to avoid negative feedback against your account. Click Continue. It's the blue button at the bottom of the list of reasons for cancelling. Refund the purchase if necessary. If the buyer has already paid, a PayPal window will appear allowing you to refund the money that they paid.
You just need to click Send Refund and PayPal will handle the rest. If the buyer paid with a method other than PayPal, you have 10 days to refund them using the original payment method.
Check that you've received your final value fee credit. If you've refunded a payment for a canceled order, eBay will credit you your final value fee. This should happen automatically once the buyer confirms receiving the refund.
You can use this credit for future listings, but not for purchasing eBay items. If you chose the wrong size during checkout, and the size you want is available, try messaging the seller ASAP if it hasn't shipped out your item yet.
If they don't receive your message before they ship, there's nothing you can do until you receive the item to exchange it. Not Helpful 0 Helpful 5. Can a seller cancel if a buyer is taking too long to pick up an item that was bought? Yes, as long as there is no communication coming from the buyer after several reminders. The buyer should understand that the seller is waiting for the payment. Not Helpful 1 Helpful 4. Is it common for an order that I paid for to be cancelled, with the reason stating that the item has already been sold?
This is a very rare case, and either means the seller changed his mind or got a better offer and left you in the dirt. It also could mean the account is scammed. Not Helpful 6 Helpful The buyer purchased the item and messaged to cancel order. The seller canceled the order and asked buyer to accept cancel request so he could receive the refund, but the buyer did not know how to do this. Could you let me know how the seller can tell the buyer where he can go to cancel the order?
The buyer will receive a message from eBay with easy to understand instructions about how to cancel his order directly in his message box on eBay, as well as a copy in his registered email.
Not Helpful 10 Helpful Can I give a seller a negative feedback if he refused to send me an invoice and cancelled my transaction for a fake reason? Yes, those are good reasons to leave negative feedback about a seller and report him to eBay. Not Helpful 9 Helpful If I make a Buy Now purchase on eBay and the seller then says it is back-ordered, can I cancel the order?
You can usually contact the seller directly to cancel. Typically, sellers will accept your request and refund you within a day or two. However, your best option is to try and contact the seller first. Not Helpful 0 Helpful 1. If you don't see this option, the order is either more than an hour old or has already shipped. If the order is more than an hour old but hasn't shipped yet, you can still send a cancellation request by selecting "Contact seller. Not Helpful 9 Helpful 6. I requested a return, as the item description did not match the item or photo.
The seller is refusing. It has been only a few hours, do I need to wait three days to ask eBay to step in and help? However, when you do, make sure to explain the situation fully and collect the seller's details in advance.
Not Helpful 1 Helpful 1. Not Helpful 9 Helpful 3. When I win a bid, can the seller cancel the order, or do I have to pay? Is there another way to cancel the purchase?
Yes, the seller can cancel the transaction if they want to.
0コメント